Nestlytic

Nestlytic Privacy Policy

Introduction

This Privacy Policy explains how Nestlytic, LLC collects, uses, shares, and protects personal information when you use our services. By creating an account or using Nestlytic, you consent to the data practices described here. For any privacy inquiries or to exercise your rights under data protection laws, contact us atlegal@nestlytic.com.

Information We Collect

We collect several types of information about you:

  • Account Information: When you sign up, we collect your name, email address, and any other information you provide.
  • Payment Information: We use Stripe to process payments and payouts. Stripe collects "Transaction Data" (your name, email, address, payment method information, etc.) to complete transactions (see Stripe's Privacy Policy). Nestlytic itself does not store raw payment card details.
  • Usage and Analytics: We use PostHog (an analytics platform) to track how you use our site and services. This includes your IP address, browser type, pages visited, timestamps, and other usage metrics. PostHog may use first-party cookies to identify and track visitors' behavior on our site (see PostHog's Privacy Policy). We do not use third-party tracking cookies. Disabling cookies may prevent some parts of the service from working properly.
  • Communications: If you communicate with us (e.g. support requests), we may keep a record of that correspondence and your email address.
  • Content and Transactions: Any content you upload or generate via Nestlytic (such as API configurations or data) may be stored by Nestlytic in order to provide the service.

How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide the Service: We use your data to create and maintain your account, process payments, and enable the core functionality of Nestlytic. For example, we use your payment data via Stripe to bill your account. We use analytics data to improve system performance and user experience.
  • Communications: We may send you service-related messages (such as billing notices or support responses) and marketing emails if you have opted in. You can unsubscribe from marketing emails at any time.
  • Compliance and Security: We may use data to enforce our Terms of Service, comply with legal obligations (e.g. responding to a subpoena or legal request), and protect against fraud or abuse.
  • Business Operations: We may use data for internal purposes like auditing, data analysis, and research to improve our services.
  • Legal Requirements: We may retain or use information as required by law (for example, to comply with tax or financial regulations).

Sharing and Disclosure of Your Information

We do not sell your personal information. We may share your data in the following ways:

  • Service Providers: We use third-party service providers to perform various functions on our behalf. For example, Stripe processes payments, PostHog handles analytics, and our AI model providers (e.g. for generating AI-driven API responses) process request data to serve your queries. These providers only have access to data necessary to perform their service and are contractually prohibited from using it for any other purpose.
  • Business Partners: We reserve the right to share information with business partners who help us provide the service. For instance, we work with Stripe, PostHog, and AI vendors. These partners may be located in other countries. We ensure that data transfers comply with applicable data protection laws (e.g. using Standard Contractual Clauses when transferring data out of the EEA).
  • Legal Compliance: We will disclose personal information if required by law, regulation, or court order (for example, responding to a lawful subpoena). We may also disclose data to protect Nestlytic's rights and safety or the safety of others (e.g. investigating fraud or abusive behavior).
  • Infringement and Disputes: If we receive a valid copyright infringement notice or other legal complaint, we may share relevant information with the complainant or their legal representative as required by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to support our services:

  • Cookies: We use first-party cookies to keep you logged in, remember preferences, and analyze site usage. PostHog uses cookies to identify and track visitor behavior on our site (see PostHog's Privacy Policy). These cookies collect data like page views and interaction events. You can disable cookies through your browser settings, but some features (like staying logged in or analytics) may not work properly if cookies are disabled.
  • Analytics: Our analytics tools (PostHog) gather technical information (IP address, browser info, device type, etc.) to help us understand and improve how the service is used. We may use this data in aggregated or anonymized form for reporting.
  • No Advertising Tracking: We do not use cookies or trackers for third-party advertising or retargeting.

Data Retention

We retain your personal data only for as long as necessary to provide our services or fulfill legal obligations. Specifically:

  • Account Data: Your information (account details, content you have provided) is kept as long as your account is active. If you close your account or request deletion, we will delete your personal data except as needed to comply with laws or preserve legal rights. For instance, we may keep financial transaction records for the period required by law.
  • Payment Records: Stripe and Nestlytic retain payment and payout records as required by financial regulations.
  • Retention Policy: In accordance with GDPR guidelines, we publish retention criteria in our policy. Generally, we keep data only as long as needed to deliver the service and handle any obligations.

Your Rights and Choices (GDPR and Others)

If you are a resident of the European Economic Area, UK, or other regions with data protection laws, you have certain rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to correct inaccurate or incomplete data.
  • Erasure ("Right to be Forgotten"): You can ask us to delete your personal data. Upon verification, we will delete your data unless retention is required for legal reasons. Requests to delete data can be made to legal@nestlytic.com.
  • Data Portability: You can request to obtain and reuse your data for your own purposes across different services.
  • Restriction/Object: You can request restriction of or object to our processing of your data under certain circumstances (for example, if you believe the data is inaccurate or processing is unlawful).
  • Withdraw Consent: Where processing is based on consent (such as marketing emails or cookies), you can withdraw that consent at any time.
  • Complaint: You have the right to lodge a complaint with a data protection authority about our data practices.

We will respond to verifiable requests in accordance with applicable law.

Security of Your Information

We use reasonable security measures (administrative, technical, and physical controls) to protect your personal data. For example, data is transmitted over HTTPS, and access to data is restricted to authorized personnel. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

International Data Transfers

Nestlytic's servers and third-party services (Stripe, PostHog, etc.) may transfer and store data in jurisdictions outside your country. When transferring data internationally, we rely on standard contractual clauses or other approved mechanisms to provide adequate protection, especially when transferring data from the EEA or UK to the US.

Children's Privacy

Nestlytic does not knowingly collect personal data from children under 18. If we learn that we have collected data from a child under 18 without verification of parental consent, we will delete that data as soon as possible. Accounts suspected to belong to minors will be terminated.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or via our website before the change takes effect. Your continued use of Nestlytic after changes are posted will constitute your consent to the updated policy.

Contact Information

For questions about this Privacy Policy or to exercise your data rights, please contact us at:

Legal Disclaimer: Nestlytic is not a tax advisor. We encourage you to consult your own tax, legal, and accounting advisors for any questions regarding your obligations. All data collected and shared by Nestlytic is done in accordance with this Privacy Policy and applicable law.

Data Sharing with Partners: We share user data (such as usage analytics or model inputs/outputs) with our AI model providers and analytics partners (e.g. PostHog) under appropriate confidentiality agreements. These parties process data solely to provide their services to us.